Privacy Policy

1. Information We Collect

When you register an account, book a laundry pickup, or interact with IRON MASTER, we collect essential information required to fulfill our doorstep services in Vijayapura:

• Contact Details: Your name, mobile phone number, and email address.
• Delivery Addresses: Residential address, landmark, building name, and GPS coordinates for rider routing.
• Order History & Receipts: Garment lists, piece counts, and payment transaction statuses (UPI reference IDs and COD confirmations).
• Doorstep Inspection Photos: Photos taken by riders during pickup to record pre-existing fabric wear or stains for your protection.

2. How We Use Your Information

• To dispatch riders for punctual doorstep pickup and secure return delivery.
• To provide live order tracking beacons and SMS/WhatsApp pickup and delivery status updates.
• To generate dynamic UPI QR codes and digital invoices.
• To verify handover security via the confidential 4-digit Delivery OTP.

3. Data Sharing & Security

We respect your privacy. We do not sell, rent, or trade your personal data to third-party advertisers.

Your delivery rider is provided access only to necessary operational details (address and contact number) during the active dispatch window. All payment transactions via UPI are processed directly through encrypted National Payments Corporation of India (NPCI) and banking gateways; we do not store debit/credit card numbers or bank PINs on our servers.

4. Your Rights & Data Access

You can view, edit, or update your registered phone numbers and delivery addresses at any time via your Account Profile. If you wish to delete your account or past order history, please contact our support team.

5. Contact Our Privacy Officer

If you have questions or feedback about this Privacy Policy or how your information is handled, please reach out to us: